10
Dec
Help Desk & Break/Fix Service
in
Comments
Keep your high value IT people focused on bigger priorities, while we manage your printers.
Having deep experience supporting many of the largest banks, law firms, transportation companies, and manufacturing businesses across Canada, footPRINT has designed our program to drastically reduce the number of printer-related calls placed to your help desk, which often represents 30% of all help desk calls, according to Gartner Research. Under the footPRINT MPS program, all printer related issues now go to footPRINT. This enables I.T. to focus on managing the core business applications while freeing up additional time to implement other transformational projects.
Total automation equals maximum uptime. When we say that we remove the headache of managing your print devices, we truly mean it! From our custom Auto Toner Fulfillment system designed to ship the right supply to the right device at the right time, to our comprehensive service monitoring system, footPRINT will dramatically reduce the time your employees – and your helpdesk – spend managing your printers. Our patent-pending algorithms are the most advanced in the industry, capable of identifying many pending service issues before they become known to you.
footPRINT has invested in the most advanced Managed Print software, support, and reporting system available in Canada. Through this model, you can begin to look at the reliability of your print network in a similar fashion to how you view your other mission-critical technology. footPRINT is a services-focused provider, and our core mission has us working towards a “five 9’s” uptime target. We’re not quite there yet, but we’re well past “two 9’s” and getting stronger every day!
The footPRINT program includes many tangible business benefits while also reducing the overall costs of your print environment – all while providing total cost certainty. These benefits include:
Printer downtime results in lost productivity and end user dissatisfaction – especially in small business where printer downtime directly impacts your ability to get things done. One of the benefits of the footPRINT MPS program is the reduction in time spent dealing with your printers. Whether that’s ordering supplies or finding a company that can fix your printer when it breaks, footPRINT ensures your devices are always up & running (or at least 99%+ of the time!). Through our patent-pending series of algorithms, footPRINT is the only provider in Canada that can actively manage your devices and ship your next toner cartridge two weeks before your current supply runs out. This ensures your new toner is there when you need it – while also ensuring you don’t have unnecessary inventory stored at your office. You’ll never need to call anyone or go out to pick up your supplies again!
We’ll also solve any frustration you may have around servicing your printers. Utilizing our proprietary technology, footPRINT is able to proactively manage all of your network printers. In fact, our helpdesk technicians will often call you before you know of the issue. We’ll identify a pending service issue on your machine, and schedule an onsite visit if required. And when you do need to place an emergency service call (yes, this will still happen), we’ll be there with a trained technician to quickly triage the call. We may even help fix that print over the phone to get you back up and running, without the needed delay of waiting for the technician to show up 4 hours later.
The more locations a customer tends to have, the more challenging and expensive that environment tends to be…and this is definitely true with printers. footPRINT supports thousands of printing and imaging devices, and delivers on-site service throughout all areas of Canada. We’ve also seen many different situations where we can help you support those remote locations:
